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Knowledgebase : Email
 


To create a new POP3 email account (which can also be used for web mail, IMAP and SMTP email), please follow the these steps: First of all, login to your cPanel control panel. This can be done via either http://www.example.com/cpanel (where example.com...
Note: This knowledgebase entry is intended for use by advanced users. The standard SMTP, IMAP and POP3 services are, by default, unencrypted transmissions. This is a bit like the normal web protocol http:// being unencrypted and https:// being the more s...
IMPORTANT An Autodiscover CNAME record MUST be created before attempting to configure this mail profile. Please see Exchange 2013 DNS Settings [1] for further information. In Windows 7/8 1. Browse to 'Control Panel' - 'Mail/Mail (32-bit)' - 'Show Pro...
Basic Mailbox Settings (POP/IMAP) POP3 Exchange 2010 Settings: POP3 SERVER IP ADDRESS / HOST NAME: _CAS.MESSAGEEXCHANGE.COM_ (We do not provide a specific IP address as the item need to come to any of a range of available servers on our cloud n...
Set-up Instructions 1. In Outlook, select 'File' then 'Add Account' - A pop-up box will appear 2. In 'Auto Account Setup', tick 'Manually Configure Server Settings or Additional Server Types' 3. Choose the service 'Internet E-mail' 4. Us...
A dedicated tutorial can be found here, by our partner messagestream: http://www.help.cloudplatform1.com/helpconsole2012/knowledgebase/MessageStream-Online-Help/default.htm?sds.htm [1] Links: ------ [1] http://www.help.cloudplatform1.com/helpconsole2012/...
Exchange 2013 Manual Configuration (PC) IMPORTANT If the user's PC is Window XP, please ignore steps 12 and 13 In Windows 7/8 1. Browse to Control Panel - Mail - Show Profiles 2. Make sure to pre-select 'Prompt for a profile to be used' 3. Select ...
To aid in diagnostics with email problems, technical staff may ask you for a copy of the email headers. This is a block of text at the start of the email (usually hidden or shown in part by the email program) containing information about who is sending th...
If, when trying to send email, you receive an error message such as: The server responded: 503 valid RCPT command must precede DATA Then this is most likely caused by the server being unable to authenticate you as a valid sender. Please ensure that your e...
If you are running your own mail server software such as Microsoft Exchange or Microsoft Small Business Server or ANT Internet Suite and you want your emails to be delivered to your machine directly via SMTP (instead of having to be picked up from our se...
As all email passwords are encrypted with a one-way encryption system, we are unable to send reminders for POP3/IMAP or web mail e-mail addresses. However, you can just log into your cPanel control panel (via http://www.example.com/cpanel - where example....
If you have forgotten or lost a password to an e-mail POP3 (or webmail) account, then you can reset the email password by logging into your cPanel control panel (either via http://www.example.com/cpanel where example.com is your domain name or via http://...
If you have created a POP3 email account within cPanel and then also created an Email Forwarder to forward email onto another address, then cPanel will forward a COPY to the "Email Forwarder" address and will also store the email in the POP3 account. This...
Here is a list of things you can do to help prevent receiving spam in the first place: Do not use a catchall email account on your domain(s). Only list aliases and POP accounts that you actually use. This stops the frequent spams that fire off emails to ...
To protect our systems and fellow internet users, we have the following restrictions in place regarding email: * Each POP3 email box can only be "checked" for new email once every minute. Exceeding this rate of logins will result in a "Login invalid",...
If you receive a message that your email mailbox is getting full or people sending you email receive the error message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of ...
What is IMAP? Internet Message Access Protocol (IMAP) is a standard protocol for accessing e-mail from your local computer. IMAP is a client/server protocol in which e-mail is received and held for you on the servers. You (by using your e-mail client, suc...
The "Aging" option within the cPanel control panel allows you to tell the server to automatically delete READ emails after a set number of days. This option is set under the "Add/Modify/Remove Accounts" section of the cPanel control panel and can be set o...
In the "Mail Menu" section of your cPanel control panel, there are two items with similar names - the "Domain Forwarding" and "Email Forwarding". Whilst these both change where your email is destined to, they both work in different ways. Domain Forwarding...
If you receive an error message such as: An unknown error has occurred. Account: 'xxxx', Server: 'mail.example.com', Protocol: SMTP, Server Response: '421 4.3.2 (IPT:RL) Rate Limited. http://postmaster.aol.com/errors/554iptrl.html', Port: 25, Secure(SSL)...
If you receive bounce-back messages such as: Hi. This is the qmail-send program at example.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. This i...
From http://mail.google.com/support/bin/answer.py?answer=6590: As a security measure to prevent potential viruses, Gmail does not allow users to receive executable files (such as files ending in .exe) that could contain damaging executable code. Gmail d...
There are many different factors which may affect delivery/transit times for email. For example, imagine you are sending an email from your hosting account with us to a third party email address: Your computer first has to connect to the internet and the...