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Knowledgebase : Using the online helpdesk
     
To view the PDF (Portable Document Format) files available on this helpdesk's knowledgebase system (and third parties), you first need to download the PDF file to your computer. Once this is done, you need to open it with the Adobe Acrobat Reader which is...
When a member of our support staff replies to a ticket that you have submitted, you will receive an email to the email address you entered with a link to respond to the issue at hand. When you click that link, you may be presented with a screen that says...
To view responses to previous tickets or to respond to an existing ticket, just go to the front page of the helpdesk: there will be a box to enter in your email address (you need to use the exact same email address as you used to open the ticket) and your...
Easy Internet Solutions Ltd aims to provide a high quality 24/7/365 online technical support service to our customers. We are not able to provide support to reseller customers, friends of a customer, etc. For client confidentiality, we can only corresp...
'On Hold' is an internal status on our technical support helpdesk which we use when: We're having to research the issue you have raised The issue has had to be escalated to a higher level for resolution We are having to wait on a third party to get b...