New ICANN Registrant Verification Procedure
Posted by on 2014-07-09 09:15:45 AM

 Why This Matters to You and What to Do If Your Domain is Suspended

ICANN, the Internet Corporation for Assigned Names and Numbers, is a non-profit, US-based organisation that oversees a variety of activities related to the internet. This includes accurate registration of domains.

ICANN updated its procedures on January 1, 2014. It now requires verification of the contact information of the named holder of a domain.

This means, if you are the registered name holder of a domain, you have to confirm your details are correct. We made the necessary changes to all customers accounts to ensure the contact information was as current as possible. You would have recently received several emails from us providing instructions on how to verify your details.

It is important to state that these changes have been made by ICANN and not Free Virtual Servers and it is very important to us that you understand why this needs to be done and to show you exactly how these changes can be applied, easily and with very little time on your side.


Which Domains Does This Apply To?

The new domain verification procedure applies to domains controlled by ICANN. These include “.com”, “.net”, “.org”, “.biz”, “.info”, “.asia”, “.org”, “.mobi”, “.name”, “.pro”, “.tel” and “.xxx”.

Please note this does not include the majority of country code domains, such as “”, “.ie”, “.in” etc.


What You Need To Do

You will have received emails from Free Virtual Servers and these will have a link and instructions on how to complete your domain verification. Obviously you need to be careful when clicking on links in emails, so check it is genuine first. If you receive a verification request email, please do not ignore it.

If you are expecting a verification email and have not received it, we recommend you check your ‘junk’ email folder. Also check that you haven’t deleted it by mistake. You will receive up to four reminder emails.

Why It Matters

If you are one of our customers and you do not verify your details within fifteen days, it will result in domain suspension - this means your website will no longer appear on the internet. This applies to any registered domain name holder that has an ICANN controlled domain subject to the criteria we outlined previously.

What Do I Do If My Domain is Suspended?

Here’s what to do if you haven’t verified your details and ICANN have suspended your account:

1) First, don’t panic! As long as you take action, it should be possible to get your domain turned back on quickly. You just need to verify your details to ICANN.

2) Find your verification email from us and click on the link. If you cannot find it, we may be able to arrange it to be resent (as long as you originally bought the domain from us) – please contact Free Virtual Servers on 0800 634 8474

3) Click on the verification link and follow the instructions in the URL. ICANN requires a response in this way in order to unsuspend a domain name.

4) Once you have validated your details your domain should come back online straight away. Please note that caching may cause a delay. This can be anything from a few minutes up to 48 hours.

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