Knowledgebase: Billing
How do I cancel my web hosting account?
Posted by - NA - on 2006-10-16 12:59:48 PM

We're sorry to hear that you want to leave our service and would like to retain your business if we can. Please feel free to open a helpdesk ticket letting us know the reasons you are planning on leaving, who you are leaving us for and what sort of package they offer - we can't guarantee to be able to beat other companies pricing, but we may be able to (at the very least) point out a few things about the new hosting company you hadn't considered (for example - how long has the "company" you are moving to be in operation, do they actually provide their trading address - which by UK and US law they have got to - etc etc).

If you do still wish to cancel your account, please do so via our billing system at http://www.diyhost.co.uk/orders/clogin.php . We simply ask that you give us at least 5 working days notice before your account is next due for renewal, however we will try and cancel your account as quickly as possible.

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